Frequently Asked Questions
Where is your clothing made?
All our products are made in the USA using American-made textiles and yarns as much as possible. Most of our fabrics are made right here in the USA, but you’ll find detailed traceability on individual product pages. We love the connection this allows us to have with the people making our products, and we hope you will too.
Do you offer free shipping?
All our items ship free within the continental US.
When will my order ship?
Because most of our products are made to order, your items will be cut, sewn and shipped in 7-10 business days. You can always email us at firstname.lastname@example.org to get a status update and tentative ship date.
Why are your products made to order?
Manufacturing our clothing to order minimizes wasted resources caused by overstock which later becomes deadstock. By producing on-demand, we use only the resources we need and keep unwanted garments from ending up in the landfill.
We also hope that by purchasing a garment made just for you, you can have greater confidence that your clothing was manufactured responsibly and feel more connected to the people making your clothes.
Do you offer any product guarantees?
It is our goal that you enjoy our jackets and sweaters for years to come. If over time your well-loved garment becomes damaged, reach out to us to see if there are options for repairs.
How should I care for my jacket?
All our jackets and sweaters are made from fine wools and wool blends so they are dry clean only.
Can I cancel my order?
If your item(s) hasn’t shipped yet, we can cancel your order. Send us an email at email@example.com.
How long will it take to process my return?
Once your return is approved, it takes 2-3 business days for funds to process.
How fast can I receive my exchange?
If your exchange is for a made-to-order item, please allow 7-10 business days for your replacement to be produced.
Do you have a store front?
We sell only online.
Is your brand sold in stores?
At this time we sell only online, but if you are a boutique owner interested in wholesale please reach out.
How can I contact customer service?
For questions on orders or check the status of an order, email us at firstname.lastname@example.org.
For exchanges or returns, email email@example.com
For all other questions including wholesale inquiries, email firstname.lastname@example.org
Do you ship internationally?
At this time we do not ship internationally.
Do you offer gift cards?
Yes! Visit www.kristinacollinsclothing.com/gift-card